To make a booking, the person which is making a booking must be authorized on the basis of these General Terms by all persons on the booking and their parent or guardian for all party members who are under 18 when the booking is made.
TERMS & CONDITIONS
GENERAL
The following General Terms & Conditions form the basis of your relationship with Dropin-Sport LTD, and/or its agents, employees, associates, affiliated companies, independent contractors, or subcontractors. Please read them carefully as they set out our bilateral respective rights and obligations. These General Terms & Conditions apply to all bookings of services that you make with Dropin-Sport as set out in more detail herein.
References to “you” and “your” in these General Terms & Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). “Party leader” shall mean the person which is making a booking by using our platform. “We” “us” and “our” means Dropin-Sport, “Supplier” shall mean the party that owns, manages and/or operates a particular services.
YOUR SERVICE BOOKING AND CONTRACT
To confirm a booking, the party leader must be authorized to make the booking on the basis of these General Terms & Conditions as well as the General Terms & Conditions of the supplier concerned by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the party leader confirms that he/she is so authorized. The party leader is responsible for making all payments due to us or the supplier concerned. The party leader must be at least 18 when the booking is made.
Once we have received your booking, we will, subject to availability, confirm your arrangements on behalf of the supplier concerned by issuing a confirmation. This confirmation will be sent to the party leader. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We will take no responsibility for any errors in any documentation except where those errors are caused by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 7 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.
A binding contract between you and the supplier of the Services concerned comes into existence when we send your confirmation on the supplier’s behalf to the party leader and the terms and conditions of the supplier of the Services, in addition to these conditions, will be applicable to the contract. By placing an order with Dropin-Sport, you agree to abide by the Terms and Conditions of the applicable suppliers without reservation, and to be bound by the limitations therein. If the supplier’s Terms and Conditions are ever in conflict with the Terms and Conditions of Dropin-Sport, Dropin-Sport will control all issues relating to the liabilities and responsibilities of Dropin-Sport.
DROPIN-SPORT THE AGENCY
Dropin-Sport the agency – offers and sells services supplied by . As an Agency we do not sell or offer for sale any packages. We act as an agent only in respect of all bookings we take or make on your behalf. For all bookings your contract will be established directly between you and the supplier of the travel components or services and no contractual relationship between you and DROPIN-SPORT shall be established. You understand that where you have chosen more than one travel component or service, you will be entering into multiple contracts. As an agency we accept no liability in relation to any contract you enter into or for any travel components such as accommodation and/or transfers (“arrangements”) and/or any other travel services that you book or for the acts or omissions of any accommodation and/or transfer provider (“supplier(s)”) or other person(s) or party(ies) connected with the arrangements. The supplier’s general terms & conditions, the supplier’s travel package description on our website and the individual offer description we have set up for you on behalf of the supplier will apply to your contract with the supplier. Copies of supplier’s general terms & conditions and the supplier’s travel package description are to be found on the trip detail pages of our website. If no supplier general terms & conditions are to be found common travel laws will apply. Alternatively we will endeavor (but undertake no liability to do so) to make copies of the terms and conditions of the contracts you enter into available to you at your request. If the supplier terms are contradictory to the terms below then the terms below overrule the supplier terms.
All communications relating to your booking must be sent to us by email by the party leader quoting the booking reference.
BOOKING
By making the booking, the person which is making a booking confirms that he/she is so authorized, and this person is responsible for making all payments due to us or the supplier concerned. To make a booking you must be at least 18 when the booking is made.
If you make a booking more than 60 days before you are due to arrive at your booked accommodation or before the first service of your booked travel starts, you must pay a deposit of 25% of the total booking value. If your booking is subject to such a deposit payment, you must pay us the balance 60 days before departure. If your booking is made less than 60 days before you are due to arrive at your accommodation, full payment is required at the time of booking. If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date.
Following your booking, after the first payment of funds has been received, you will get a reservation confirmation by email.
Any amendments made to the booking will be subject to our cancellation policy unless otherwise agreed by both parties. All sessions booked during the clients stay in the resort will be subject to these same terms and conditions.
SPECIAL REQUEST
If you have any special requests (for example dietary requirements, baby cots, room locations) please advise us at the time of booking. We will pass on all such requests to the supplier(s) of the arrangements you have booked, but unfortunately we cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the supplier(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met and the request will not become a contractual obligation of the supplier concerned. Unless and until specifically confirmed, all special requests are subject to availability. Further, if the supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. * Please note, cots and other special requests may only be available at an extra charge unless otherwise expressly stated in the description of the accommodation/arrangement in question.
If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we or the supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the supplier(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel the contract on behalf of the supplier(s) concerned when we become aware of these details.
CHANGES TO YOUR BOOKING
If you wish to make an amendment to your booking after it has been confirmed, you must advise us as soon as possible. Whilst we will try to assist you with it, we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by any of the suppliers of your arrangements need to be paid by you. The minimum fee for booking amendments is £40.
If you change the number of people booked, the total price of your booking will be re-calculated for the new party size. If for example the party is reduced in number, this may mean that any accommodation you have booked is under-occupied and each of the remainder of the party may have to pay more. If you wish to make any change to the booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.
IF YOU CANCEL YOUR BOOKING
If you wish to cancel a confirmed booking, you must advise us as soon as possible. Cancellation charges will apply and will be calculated as set out in the table below:
If cancellation is made more than 60 days before departure
– 20% of the total cost of your booking
If cancellation is made 60 days or less before departure but more than 15 days
– 80% of the total cost of your booking
If cancellation is made 15 days or less before departure
– 100% of the total cost of your booking
Alternative cancellation and payment terms may apply if stated in the booking offer. Please note that deposit payments will generally not be refunded in case of cancellations.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
CHANGES TO AND CANCELLATION OF YOUR BOOKING BY SUPPLIER
If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the supplier may offer. As agent only for the supplier we cannot accept any liability for any changes or cancellations made to your booking.
YOUR TRAVEL DESTINATION
By offering for sale travel product components to particular destinations we do not represent or warrant that travel to any such destination is advisable or free from political or heath risks and we are not liable for damages for damage or losses that may result from travel to such destinations. You are strongly advised to review any travel prohibitions, warnings, announcements and advisories issued by applicable government institutions prior to booking travel to international destinations.
CIRCUMSTANCES BEYOND OUR CONTROL
Except where otherwise expressly stated in these conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by a third party, the supplier concerned as well as in cases where you suffer any damage or loss as a result of “force majeure”. In these General Terms & Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
LIMITATION OF LIABILITY
In no event shall dropin-sport be liable for any consequential, indirect, exemplary, special, incidental or punitive damages of any kind, including without limitation, damages for any loss of opportunity or other pecuniary loss, even if dropin-sport has been advised of the possibility or probability of such damages or losses, whether such liability is based upon contract, tort, negligence or other legal theory. in no event shall dropin-sport ‘ total aggregate liability to the traveler under claims arising under this agreement exceed the total amounts paid by the traveler to dropin-sport under this agreement.
dropin-sport is acting as a mere agent for all suppliers of services and/or sold by them. All suppliers of services advertised and/or sold by dropin-sport are third party vendors and dropin-sport retains no ownership interest, management, or control of those third party vendors. To the fullest extent permitted by law, dropin-sport does not assume liability for any injury, damage, death, loss, accident or delay due to an act or omission of any third parties (including third party vendors), governmental authority, or acts attributable to you yourself, including, without limitation, negligent or reckless acts, even if dropin-sport has been advised that such damages were possible or probable.
OUR RESPONSIBILITY TO YOU
We act only as an agent for the supplier(s) concerned. Your contract for your arrangements is directly with the supplier(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier(s) concerned. For all bookings, the terms and conditions of the supplier will apply to your contract.
However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our gross negligence.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
INSURANCE
We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
CONDITIONS OF SUPPLIERS
The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on the product detail pages of the particular trip/service or on request from ourselves or the supplier concerned.
OTHER WEBSITES
This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.
PLACE OF JURISDICTION
Place of jurisdiction for all legal disputes is London, United Kingdom.